FAQs

We are committed to cruelty-free practices and do not test our products on animals. Our dedication to ethical standards ensures the safety and well-being of both humans and animals alike!

Absolutely! During checkout, feel free to utilize the "Any order notes?" section to leave your instructions and/or message. Simply type in your message, and we'll make sure to include a greeting card with your gift. You can rest assured that your gift will be packed properly without any price indication for a seamless presentation.

For hygiene reasons, refunds are not available for purchased products. However, we offer exchanges for unused items within 7 days of purchase. Please present your original receipt for exchange at the respective outlet. Products must be unused and in original packaging.

If a product has a defect, please bring it to the store where it was purchased.

For online orders, physical products and receipts must be presented at our outlet at 313@Somerset for exchanges and refunds.

Products with manufacturing or formulation defects may be exchanged within 6 months of purchase, in accordance with Singapore’s lemon law. Please bring the original receipt for such exchanges.

Please note that returns or exchanges are not applicable for overseas orders. For further assistance with online exchanges or refunds, please contact us at indulge@scentbysix.com or Whatsapp us at 8882 8112.

Goods with manufacturers' defects are exchangeable but not returnable within 7 days of purchase. Additionally, our nebulizers come with a 6-month local warranty starting from the date of purchase.

To avail of warranty services, a warranty card and receipt must be presented as proof of purchase. 

The warranty covers manufacturing defects, including:

• User Interface Panel malfunction
• Parts within the Nebulizer, including but not limited to the circuit board, pump, and battery
• Capacitive buttons

Items requiring repair should be brought to our outlet at 313@Somerset. Please note that repairs under this warranty may take between 2 to 4 weeks to complete, depending on the complexity of the issue and the availability of parts.

However, the warranty is voided under the following circumstances:

• Negligence or mishandling as outlined in the manual or determined by our technicians
• Oil clogs resulting from the use of Aroma Essence/Essential Oil not from Scent by SIX
• Unauthorized disassembly, modification, or self-repair
• External defects caused by mishandling

Repairs requested after the warranty period are subject to product condition and may incur a diagnosis fee. Please note that we reserve the right to reject accepting items for repair after the warranty period.

Scent by SIX reserves the right to modify the terms of the warranty at our discretion. 

For further assistance or inquiries regarding warranty services, please contact us at indulge@scentbysix.com.